Website Design Terms & Conditions

By placing an order with 1-2-1 Web Services, you confirm that you are in agreement with and bound by the terms and conditions below.

Definitions:
The Client : The company or individual requesting the services of 1-2-1 Web Services.

1-2-1 Web Services: Primary designer/site owner & employees or affiliates.

General
1-2-1 Web Services will carry out work only where an agreement is provided either by email, telephone, mail or fax. 1-2-1 Web Services will carry out work only for clients who are 18 years of age or above. An 'order' is deemed to be a written or verbal contract between 1-2-1 Web Services and the client, this includes telephone and email agreements.

Website Design
Whilst every endeavour will be made to ensure that the website and any scripts or programs are free of errors, 1-2-1 Web Services cannot accept responsibility for any losses incurred due to malfunction, the website or any part of it.

The website, graphics and any programming code remain the property of 1-2-1 Web Services until all outstanding accounts are paid in full.

Any scripts, cgi applications, php scripts, or software (unless specifically agreed) written by 1-2-1 Web Services remain the copyright of 1-2-1 Web Services and may only be commercially reproduced or resold with the permission of 1-2-1 Web Services.

1-2-1 Web Services cannot take responsibility for any copyright infringements caused by materials submitted by the client. The client unconditionally guarantees that any elements of text, graphics, photos, designs, trademarks, or other artwork furnished to 1-2-1 Web Services for inclusion in the web design project are owned by the client, or that the client has permission from the rightful owner to use each of these elements, and will hold harmless, protect and defend 1-2-1 Web Services and its subcontractors from any claim or suit arising from the use of such elements furnished by the client.

Any additions to the brief will be carried out at the discretion of 1-2-1 Web Services and where no charge is made by 1-2-1 Web Services for such additions, 1-2-1 Web Services accept no responsibility to ensure such additions are error free and reserve the right to charge an according amount for any correction to these or further additions.

The client agrees to make available as soon as is reasonably possible to 1-2-1 Web Services all materials required to complete the site to the agreed standard and within the set deadline.

1-2-1 Web Services will not be liable for costs incurred, compensation or loss of earnings due to the failure to meet agreed deadlines.

1-2-1 Web Services will not be liable or become involved in any disputes between the site owner and their clients and cannot be held responsible for any wrongdoing on the part of a site owner.

1-2-1 Web Services will not be liable for any costs incurred, compensation or loss of earnings due to the work carried out on behalf of the client or any of the clients appointed agents.

1-2-1 Web Services will not be liable for any costs incurred, compensation or loss of earnings due to the unavailability of the site, its servers, software or any material provided by its agents.

A 50% non-refundable deposit is required for any project before any design work will be carried out.

Once a website has been designed and completed the final balance of payment is then due within 14 days. There are no exceptions to this, i.e If the client decides they no longer want the site, as they have commissioned the work and paid a deposit they are still obliged to pay for the work that has been done. Non payment will result in legal action being taken if necessary.

Database, Application and E-Commerce Development
1-2-1 Web Services cannot take responsibility for any losses incurred by the use of any software created for the client. Whilst every care has been taken to ensure products are problem free and accurate, the ultimate responsibility lies with the client in ensuring that all software is functioning correctly before use.

Any scripts, cgi applications or software (unless specifically agreed) written by 1-2-1 Web Services remain the copyright of 1-2-1 Web Services and may only be commercially reproduced or resold with the permission of 1-2-1 Web Services.

Where applications or sites are developed on servers not recommended by 1-2-1 Web Services, the client is expected to provide or seek any information,additional software,support or co-operation pertaining to the server required in order for the application to be correctly developed. Where large applications are to be developed, it is the clients responsibility to provide a suitable testing environment which is identical to the final production environment.

The client is expected to test fully any application or programming relating to a site developed by 1-2-1 Web Services before being made generally available for use. Where "bugs", errors or other issues are found after the site is live, 1-2-1 Web Services will endeavour (but is not obliged to) to correct these issues to meet the standards of function outlined in the brief

Compatibility
1-2-1 Web Services will endeavour to ensure that any developed/designed site or application will function correctly on the server it is initially installed in and that it will function correctly when viewed with the web browsing software Microsoft Internet Explorer Version 6 and to an acceptable level with Mozilla browsers. 1-2-1 Web Services can offer no guarantees of correct function with all browser software.

Website Hosting
Whilst 1-2-1 Web Services recommends hosting companies to host websites, no guarantees can be made as to the availability or interruption of this service by 1-2-1 Web Services cannot accept liability for losses caused by the unavailability, malfunction or interruption of this service, or for loss of turnover, sales, revenue, profits or indirect, consequential or special loss.

1-2-1 Web Services reserve the right to refuse to handle in any way, material which may be deemed offensive, illegal or in any way controversial, and also to terminate the free hosting service should the necessity arise.

Payment of Accounts
A non-refundable deposit is required from any new client before any work is carried out. It is the 1-2-1 Web Services policy that any outstanding accounts for work carried out by 1-2-1 Web Services or its affiliates are required to be paid in full, no later than 14 days from the date of the invoice unless by prior arrangement with 1-2-1 Web Services.

Once a deposit is paid and work completed you are obliged to pay the balance of payment in full. We will contact clients via email and telephone to remind them of such payments if they are not received when due.

If accounts are not settled or 1-2-1 Web Services have not been contacted regarding the delay, access to the related website may be denied and web pages removed, we will then pass such cases to the Small Claims Court to pursue payment, non payment can result in county court judgements (ccj's) being added to the clients credit rating.

Following consistent non payment of an invoice our Solicitors will contact the client in question, with a view to taking the matter further and if need be to seek payment through legal procedures, and if necessary court summons.

Complaints Procedure

Informal procedure
Anyone who experiences a problem with their web service provided by 1-2-1 Web Services should raise the matter directly by e-mail darren@121-web.co.uk to do so, giving sufficient information to locate the material (such as an url) and clearly outlining the grounds for complaint.

1-2-1 Web Services will approach the individual responsible for the material in question with a view to resolving the matter to the satisfaction of the complainant.

Formal complaints procedure

The formal complaints procedure should only be used where the complainant feels that the nature of the complaint is too serious to be dealt with informally, or where a satisfactory conclusion has not been reached after following the informal procedure.
A formal complaint should be made in writing to 1-2-1 Web Services, who will acknowledge receipt and ensure that the matter is looked into as soon as possible.

An initial response to any complaint can be expected within seven days of its receipt; a full and considered response to the complaint should be completed within 30 days and any subsequent remedy implemented with the minimum of delay.

Privacy Policy

We do not collect any information automatically from you or use of this website, except information you supply when clicking on the submit button within our contact us page or booking form.

Any information you supply whether electronically or via conventional methods will be maintained and used safely and responsibly. We will not disclose your information to any third party.

Links

As you may have noticed, we have provided some links to other sites that we thought might be of interest to you. We have not reviewed all of the sites in great detail, and cannot be responsible for the content, nor do we endorse the materials presented on those sites. There may be links that will let you leave this site and that will let you access this site from thrid party sites. Linked third party sites are not under our control and we are not responsible for the contents of any such linked site or any link contained in such a linked site. Existence of links to other third party sites is not an endorsement by us in favour of such site or the products or services contained in any linked site. To the extent that this site contains links to or may be accessed from outside services and resources, the availability and content of which we do not control, any concerns regarding any such searvice or resource of any link thereto should be directed to the particular outside service or resource.

Disclaimers

While we have worked diligently to provide you with accurate and updated information in this site, we cannot be absolutely certain that everything on this site is free of erros or omissions. Therefore, we will not be liable for any direct, indirect, incidental, consequential or punitive damages arising out of your access to or use of this site. Without limiting the foregoing, everything on this sites is provide to you "AS IS" without warranty of any kind either expressed or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement".

We do not warrant that the functions contained in this site or its content will be uniterrupted or error-free, that defects will be corrected, or that the site or its server are free of viruses or other harmful components.